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What’s happening at Ambient

We are committed to making all of Ambient’s services the very best they can be, and delivering them in the most effective way possible.

We measure the impact that we have on the people that use our services, the wider community and our staff teams.

As part of our commitment to quality we capture these impacts in a variety of ways:

  • An annual Survey for People We Support
  • Comprehensive audit visits to all our services
  • Client case studies
  • An annual Staff Satisfaction Survey
  • A continuous open complaints, suggestions and feedback procedure in all services

Armed with comprehensive feedback we proactively adapt and develop our services in direct response to the needs of our staff and the people we support. We are also keen to initiate more formal co-production opportunities so that people who use services can shape how the charity will look in the future.

We have an award-winning team of people who use our services called The Ambient Guardians.

Group photo of our Ambient Guardians. They are people we support with learning disabilities who help us with quality checking and audits.

They work alongside our Quality Team and discuss quality issues affecting our charity, sharing ideas and making sure good practice is embedded across our services.

Ambient’s team of Quality Checkers are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves or have family members who do. Their feedback is a vital measure of the effectiveness of our services.

Involvement is equally important and every person who engages with us can participate in their care in a way that makes sense to them. Our Involvement Strategy is based on direct feedback from the people using our services. It outlines:

  • What people have told us they wish to be involved and have a say in
  • How they would like to have their say
  • What would make it easier for them to do so
  • What the plan is and how we can be sure it works

To find out more about involvement in recruitment, watch the video below.

 

We want to help you understand social care. Check out The Jargon Busteron our website.

To talk to us about what you need and how we can help, please get in touch.

Providing Housing Management Services for over a decade
Amber Housing

Amber Housing are a wholly owned, not-for-profit subsidiary
of Ambient Support. They have been providing quality housing management, property development and other housing related services for over a decade.

Amber are proud of the solid base of professionalism and expertise that they bring to the services that are offered and have won awards that demonstrate their ability to deliver the highest quality of service to the organisations they work with and people they support.

Amber Housing own and manage on behalf of housing providers for older adults, adults with a learning disability and/or mental health needs.

Their work is overseen by a governing body of Board Members who:

  • Guide the strategic direction the company takes.
  • Ensure the 5i values are upheld.
  • Oversee the delivery of services to ensure they continue to provide quality, cost-effective services to the organisations they work with.
  • Deliver services that are sensitive and responsive to the needs of the tenants they support.

To find out more about Amber Housing and the services they provide, visit their website, amberhousing.co.uk.

To talk to us about what you need and how we can help, please get in touch.

Ambient Support constantly measure the impact that we have on the wellbeing of the people that use and deliver our services.

We also measure the impact that we make on the wider community in which services are delivered.

As part of our commitment to quality we capture these impacts in a variety of ways:

  • An annual ‘People We Support & Stakeholder’ Survey
  • Comprehensive Unannounced Themed Assessment (CUTA) visits to all our services
  • Case Studies of people that use our services
  • ‘Entry and Exit’ Surveys for people using our services
  • An annual ‘Staff Satisfaction’ Survey
  • A continuous open ‘Suggestions & Feedback’ procedure in all services

Armed with comprehensive feedback we proactively adapt and develop our services in direct response to the needs of the people that work within them or receive support from them.

To learn more about the impact Ambient services are making, click on the links below.

Mental Health Services – Making an Impact

Older People Services – Making an Impact

Learning Disability Services – Making an Impact

To talk to us about what you need and how we can help, please get in touch.

Group Executive Team

Ambient Support is led by a Group Executive Team. This group provides operational management and proposes strategic plans and policies to the Board.

To find out more about the team expand on the names below.


 

Senior Leadership Team

The Group Executive Team is supported by the Senior Leadership Team (SLT) responsible for regional operational and corporate services.

To find out more about the SLT, expand on the names below.




To talk to us about what you need and how we can help, please get in touch.

About Ambient Support

Ambient Support is a registered UK charity with nearly 30 years’ experience in providing care and support services for older people, people with a mental health need and people with a learning disability. 

Our wide range of quality specialist services are delivered by our dedicated, professional and passionate staff and our success is built on supporting people to live a full and meaningful life – regardless of age, health or disability.

Find out more about our learning disability, mental health and older people services.

View this page in Easy Read.

To talk to us about what you need and how we can help, please get in touch.

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