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What’s happening at Ambient

Watch our short animation that explains what Personal Budgeting is and how Ambient Support can help you manage an Individual Service Fund or Direct Payment.

Watch a short video about Peter’s story and how a Individual Service Fund (or Personal Budget) enabled him to go on a city break he had always dreamed of.

 

If you have any questions or queries about Personal Budgeting, simply call us on: 020 8313 9725, or email: hello@ambient.org.uk

Download a Personal Budgeting Leaflet:

Bromley | Direct Payments

 

This page is available to view in Easy Read.

 

We want to help you understand social care. Check out The Jargon Buster on our website.

To talk to us about what you need and how we can help, please get in touch.

We are determined that all of Ambient’s services are the very best they can be, delivered in the most effective way possible.

We measure the impact that we have on the people that use our services, the wider community in which services are delivered and the staff teams that deliver them.

As part of our commitment to quality we capture these impacts in a variety of ways:

  • An annual Service User Survey
  • Comprehensive audit visits to all our services
  • Client case studies
  • An annual Staff Satisfaction Survey
  • A continuous open complaints, suggestions and feedback procedure in all services

Armed with comprehensive feedback we pro-actively adapt and develop our services in direct response to the needs of the people that work within them or receive support from them. We are also keen to initiate more formal co-production opportunities so that people who use services can shape how the charity will look in the future.

We have a team of people who use our services called The Ambient Guardians.  They work alongside our Quality Team and discuss quality issues affecting our charity, sharing ideas and making sure good practice is embedded across our services.

Ambient’s team of Quality Checkers are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves or have family members who do. Their feedback is a vital measure of the effectiveness of our services.

Involvement is equally important. Every person who engages with us has the chance to participate in their care in a way that makes sense to them. Our Involvement Strategy is based on direct feedback from the people using our services. It outlines:

  • What people have told us they wish to be involved and have a say in
  • How they would like to have their say
  • What would make it easier for them to do so
  • What the plan is and how we can be sure it works

To talk to us about what you need and how we can help, please get in touch.

Our approach to support is based on best practice and achieving the right outcomes for each individual person.

The Ambient Way means we may choose to use a range of differing approaches and tools dependent on their personal needs, health condition and the support they require.

Our Mental Health services can be delivered in a range of settings, from 24-hour intensive support, through to a flexible needs-based approach in the community. These include:

Our specialist team includes Support Workers, Support Time Recovery Workers, Vocational Workers, an Occupational Therapy Team, and a Wellbeing Advisor.

Our service model is the ‘whole person wellbeing model’ – a personalised approach that considers all aspects of the person’s individuality. We use the Recovery approach and tools such as the Recovery Star to engage with people in a strengths-based way.

We want to help you understand social care. Check out The Jargon Buster on our website.

To talk to us about what you need and how we can help, please get in touch.

A comprehensive range of care and support services for people with mental health needs

Ambient offers a range of services for people living with mental health needs ranging from 24 hour residential care and support to floating support services in the community. We are also able to provide Community Engagement & Inclusion Services which provide people with purposeful  and meaningful activity to support their recovery journey.

To find out more about the range of services we provide please use the links below.

Accommodation-Based Services

Registered Residential Care Homes

Supported Living

Shared Housing

Independent living through floating support in the community

Community Engagement and Inclusion Services

You can also download Ambient Support Mental Health Brochure.

 

We want to help you understand social care. Check out The Jargon Buster on our website.

To talk to us about what you need and how we can help, please get in touch.

Our mental health services are delivered in a range of settings, from 24-hour intensive support, through to a flexible needs-based approach in the community. Our approach to support is based on best practice and achieving the right outcomes for each individual person.

Ambient team member and service user smile together on their way to the shops

To talk to us about what you need and how we can help, please get in touch.

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