Management Team | Ambient - Passionate About People

Group Executive Team

Ambient Support is led by a Group Executive Team. This group provides operational management and proposes strategic plans and policies to the Board.

To find out more about the team expand on the names below.

Mark Milton – Chief Executive

Appointed Chief Executive from November 2015.
Spent 5 years as Chief Operating Officer/Deputy CEO at The National Autistic Society prior to joining Ambient Support (formerly Heritage Care).
Previously held CEO positions at Odyssey Care Solutions for Today and The Aurora Charity.
Over 25 years’ experience in social care – younger adults, children and older people.
Qualified Social Worker with Masters Degree in Applied Social Studies, IOD Chartered Director.

Roy Quiddington – Director of Finance and IT

Joined as Director of Finance & IT in April 2018.
A qualified Chartered Accountant (FCA), Trustee, and Director of Finance and Resources with 30 years’ experience across commercial, leisure, travel, publishing and financial services.
Previous role was Executive Director of Finance & Resources for the Stroke Association.
Extensive travel sector experience in tour operations and cruise vacations.
Fellow of The Institute of Chartered Accountants in England and Wales.

Tom Harrison – Director of Operations and Business Development

Joined as Director of Operations & Business Development in July 2018.
Previously Director of Supported Living at Midland Heart with responsibility for over 35 schemes and oversight of contracts with 8 local authorities across the Midlands.
Former Chief Executive of Focus Birmingham, a leading local sight loss charity, having started as Head of Care.
Over 20 years working in the health, social care sector and housing sectors supporting people with sensory impairment, physical disabilities, learning disabilities, mental health issues and age-related care needs.

Sarah Daniel – Director of HR

Joined as Director of HR in June 2016.
Most recently worked as Senior NHS HR interim at Director and Deputy level.
Previously held substantive HR Director roles in a large mental health and learning disability trust, a primary care trust and Crossroads Caring for Carers.
Worked in a variety of operational HR roles in Health and Local Authority, in both generalist roles and Equality and Learning.
Fellow of the Chartered Institute of Personnel and Development, with a Masters Degree.

Davina Sellick – Director of Sales, Marketing and Communications

Promoted to Director of Sales, Marketing & Communications in April 2019.
Took on the full-time position as Head of Marketing & Communications for the Heritage Care Group in April 2016.
Joined Community Options in a part time Communications role in 2013, combining this with a second position in industry.
A Marketing & Communications professional with a broad range of industry experience.
Worked in the corporate sector for British Airways, development for a UK-based charity, as a Project Manager for the NHS and more recently a Client Service Director in an integrated full-service marketing agency.

Emelda Livette – Chief Operating Officer

Became Chief Operating Officer of Amber Housing in April 2011.
Joined Heritage Care as Assistant Director of Development in April 2005. Appointed to secondary role of Director of Operations for Amber Housing in March 2006.
Formerly National New Business Manager for English Churches Housing Group, having held various senior management positions with Registered Social Landlords Housing 21 and CCHA.
Formerly County Director of Age Concern, Staffordshire and served a three-year term as an Executive Member of the National Council on Ageing (Age Concern, England).
Represented the voluntary sector on various National Working Groups in the area of Older People’s Services.
Wide experience in capital, services development and project management.

Senior Leadership Team

The Group Executive Team is supported by the Senior Leadership Team (SLT) responsible for regional operational and corporate services.

To find out more about the SLT, expand on the names below.

Gina Benjamin – Operations Manager, London & South East (Mental Health Services)

Joined Heritage Care Group in 2010.
Previously been with Community Options since 1998.
Wealth of experience working with people with mental health needs in the voluntary sector, including complex needs including alcohol and substance misuse.
BA Hons degree in English and Sociology, NVQ Level 4 Registered Managers Award, Certificate in Dual Diagnosis (Greenwich University), Pan London Dual Diagnosis, Counselling in Transcultural settings, Facilitating Recovery Groups (Boston University, USA) and is a Trainer in the Recovery Concept and Dual Diagnosis.

Mark Hooper – Regional Manager, London & South East (Learning Disability Services)

Appointed as Regional Manager for London in February 2005.
Over 33 years’ experience in health and social care sectors, with over 25 years in senior management positions.
Previously worked as Regional Operations Manager for a private sector care provider for people with Learning Disabilities.
Diploma in Strategic Business Management.
Worked with the Department of Health on two projects – Ageing for People with Learning Disabilities and Outcomes Based Services.

John Gorée – Operations Manager, Midlands & Lincolnshire

Joined Heritage Care as part of a TUPE transfer in April 2000.
Currently manages Learning Disability and Older People’s services in Lincolnshire, Nottinghamshire, Leicestershire, Staffordshire, Derby &Solihull.
Over 30 years’ experience in the industry.
Previously managed registered and supported living services for Heritage Care in Lincolnshire.
Managed Learning Disability services in Lincolnshire in the NHS.
Qualified nurse in Learning Disabilities with a post-graduate diploma in Management Studies and an MA in Applied Health Studies (research).

Bob Pritchard – Regional Manager, East Anglia

Joined Heritage Care in 2010 as Regional Manager in East Anglia.
17 years’ experience at a senior level developing and operating community based services.
Previously worked for voluntary and private organisations in a variety of different roles providing services for people with a learning disability, including secondment to a Primary Care Trust.
Qualifications include Diploma in Management and Prince2 Practitioner.

Stephanie Guess – Head of Buckinghamshire & Hertfordshire Services

Joined Heritage Care in July 2017.
Registered Nurse with over 25 years’ experience which includes ITU, District Nursing, Community Matron, Community Discharge Team and Diagnostic Imaging.
CHC/ FNC assessor.
Assistant Director for Safeguarding Adults at risk for 8 years within the NHS with experience of complex investigations.
Experienced in developing, managing and monitoring Clinical Governance systems within the NHS, care home sector and international private sector organisations.
Experienced in the development, monitoring and review of quality assurance systems including audit to ISO 9001 standards across a range of both small and large care home provider groups.
15 years’ experience in the care home sector, with knowledge and experience across both provider and commissioner organisations.

Dave Andrews – Head of IT

Ian Bland – Health & Safety Manager

Joined Heritage Care Group in 2013.
Ian is NEBOSH qualified and a member of the Institute of Occupational Safety and Health.
Ian has experience of working across the public, private and voluntary sector and has been working in the health and social care field for the last 15 years. He holds a BSc (Hons) in Economics and also has qualifications in teaching, quality assurance and project management (Prince 2 Certified Practitioner).
Ian has considerable experience of providing training and consultancy services to paying customers. Ian’s role is to lead on health and safety.

Dave Chopra – HR Manager

Muhammad Osman – Facilities & Assets Manager

Joined Amber Housing in 2012 and is responsible for capital programme delivery, building related statutory compliance, planned & cyclical maintenance programmes and project management of property renovations and refurbishments.
Manages compliance responsibilities held by partner Registered Providers.
Holds a BSc (Hons) in Construction Management 1st class and is nearing the completion of an MSc in Building Surveying. Having developed a range of start-up businesses, his entrepreneurial skills are now fully utilised in forging key partnerships, contributing to organisational growth.

Philippa Ouston – Learning & Development Manager

Joined the Heritage Care Group in February 2014.
Over 30 years’ experience working in the Finance and Insurance Sectors for FTSE 100 companies in the UK and abroad.
Previously worked as a Learning and Development Manager, Training Consultant, Digital and Instructional Designer, Business Analyst and Project Manager, in both permanent and freelance positions.
TAP Accredited by the British Institute for Learning and Development.