Supporting people to live a full and meaningful life.

We believe that everyone is unique and deserves to live a full and meaningful life in their community – regardless of age, health or disability. And it’s the mission of everyone at Ambient to provide the person-centred support that every individual needs to do just that.

Our staff are at the heart of everything we do. They are what make us great, every single day.

We follow a values-based approach to recruitment that also involves the people we support. This helps us find the right blend of experience, skills and outlook in our staff. Once they join us, they go on to benefit from a full training and development programme that reflects the specialist care and support we offer.

Most importantly, our teams embrace Ambient’s values and have a flexible and positive approach that is respectful and sensitive to those they support.

• For people to reach their full potential, they need the right support driven by the right values. The Ambient 5i values guide our approach, govern our actions and help us measure our successes.

• impact

  We make a positive difference to people’s lives, enabling greater independence, improved wellbeing, better outcomes and increased choice.

• inclusive

  We positively welcome diversity of background, ethnicity, skills, talents and contributions from everyone.

• inspirational

  We promote imagination and positivity, motivating our staff and the people we support.

• innovative

  We embrace a culture for change that strives for continuous reflection, improvement and achievement of excellence.

• integrity

  We respect all people as individuals and treat them with compassion and consideration. In all our dealings we are open, honest, accountable and transparent.

We measure the impact that we have on the people who use our services, the wider community in which services are delivered and the staff teams that deliver them.

As part of our commitment to quality we capture these impacts in a variety of ways:

• An annual Survey for People We Support.
• Comprehensive audits of services.
• Client case studies.
• An annual Staff Satisfaction Survey.
• A continuous open complaints, suggestions and feedback procedure in all services.

Armed with comprehensive feedback, we pro-actively adapt and develop our services in direct response to the needs of the people who work within them or receive support from them. We are also keen to initiate more formal co-production opportunities so that people who use services can shape how the charity will look in the future.

Ambient has a team of Quality Checkers who are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves, or have family members who do. Their feedback is a vital measure of the effectiveness of our services.

Involvement is equally important. Every person who engages with us has the chance to participate in their care in a way that makes sense to them. Our Involvement Strategy is based on direct feedback from the people using our services. It outlines:

• What people have told us they wish to be involved and have a say in.
• How they would like to have their say.
• What would make it easier for them to do so.
• What the plan is and how we can be sure it works.