Quality and Service Excellence

Our aim is to ensure we deliver the highest quality of service for our beneficiaries, be a provider of choice to our sector partners and deliver services that are good value for those who purchase or commission our services.

A strategy for improvement

We have developed a clear strategy for how we will improve the quality of our services. Through implementation of this strategy we aim to:

  • Ensure that the experience of the individual being supported is the best that it can be, making Ambient Support the provider of choice.
  • Deliver against the quality and safety standards identified by national regulators and local commissioners of services.
  • Develop integrated services, ensuring that we provide the right care, in the right place, at the right time.
  • Ensure that we are proactive in preventing errors and learn from mistakes.
  • Ensure the best value for the people we support within the resources available.
  • Support staff in their training and development to ensure that they are equipped to deliver high quality care.
  • Provide evidence of robust governance mechanisms to identify issues of concern, ensure lessons are learnt, and action taken to continuously improve quality.
  • Ensure the findings and recommendations from national reports are fully acted upon throughout Ambient Support.
  • Implement national guidance as appropriate and monitor compliance.
  • Implement a real-time reporting system for all incidents, alerts and near misses, so that learning can take place as quickly as possible and be shared across the whole organisation.

Ambient Support is accredited by several quality and safety organisations and involved in a number of other initiatives in this area:

  • National Care Forum Quality First
  • Think Local Act Personal
  • Driving Up Quality Code
  • Contractors Health & Safety (CHAS)

Ambient Support is also a member of the following organisations:

  • National Care Forum (NCF)
  • Voluntary Organisations Disability Group (VODG)
  • Housing & Support Alliance (H&SA) In Control

Driving Up Quality

Organisations who provide support for people with learning disabilities have signed up to an initiative called the Driving Up Quality Code, to ensure they aim beyond minimum standards to improve the lives of people in their care. The Driving Up Quality Alliance, which is provider-led, has taken action and developed the code in response to the abuse of people with learning disabilities at Winterbourne View Care Home in 2011, to ensure this can never happen again.

The Driving Up Quality Code has been developed by members of the Driving Up Quality Alliance, a steering group of representatives from provider organisations chaired by the Housing and Support Alliance, and has led on the work with support from: the Care Quality Commission, the Department of Health, the Association of Directors of Adults Social Services, the Challenging Behaviour Foundation and NHS England.

The Driving Up Quality Code sets out 5 key areas that indicate the practices of a good organisation:

  • Support is focused on the person.
  • The person is supported to have an ordinary and meaningful life.
  • Care and support focuses on people being happy and having a good quality of life.
  • A good culture is important to the organisation.
  • Managers and board members lead and run the organisation well.

To talk to us about what you need and how we can help, please get in touch.

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