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What’s happening at Ambient

We are determined that all of Ambient’s services are the very best they can be, delivered in the most effective way possible.

We measure the impact that we have on the people that use our services, the wider community in which services are delivered and the staff teams that deliver them.

As part of our commitment to quality we capture these impacts in a variety of ways:

  • An annual Service User Survey
  • Comprehensive audit visits to all our services
  • Client case studies
  • An annual Staff Satisfaction Survey
  • A continuous open complaints, suggestions and feedback procedure in all services

Armed with comprehensive feedback we pro-actively adapt and develop our services in direct response to the needs of the people that work within them or receive support from them. We are also keen to initiate more formal co-production opportunities so that people who use services can shape how the charity will look in the future.

We have a team of people who use our services called The Ambient Guardians.  They work alongside our Quality Team and discuss quality issues affecting our charity, sharing ideas and making sure good practice is embedded across our services.

Ambient’s team of Quality Checkers are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves or have family members who do. Their feedback is a vital measure of the effectiveness of our services.

Involvement is equally important. Every person who engages with us has the chance to participate in their care in a way that makes sense to them. Our Involvement Strategy is based on direct feedback from the people using our services. It outlines:

  • What people have told us they wish to be involved and have a say in
  • How they would like to have their say
  • What would make it easier for them to do so
  • What the plan is and how we can be sure it works

To talk to us about what you need and how we can help, please get in touch.

Our approach to support is based on best practice and achieving the right outcomes for each individual person.

The Ambient Way means we may choose to use a range of differing approaches and tools dependent on their personal needs, health condition and the support they require.

Our services for older people range from fully supported:

Those we care for who are living with conditions such as dementia and Alzheimer’s are supported within a specially designed framework of care called ‘Lives Well’. It’s designed to make sure the people in our homes enjoy a life filled with love and laughter and that they are involved, active and engaged whenever possible. Staff are encouraged to be activity focused rather than task focused, to help people lead as full and happy a life as possible.

 

We want to help you understand social care. Check out The Jargon Buster on our website.

To talk to us about what you need and how we can help, please get in touch.

A full range of care and support services for older people

Ambient offers a range of residential care and support for older people including those living with dementia. 

We are also able to provide Respite stays and Short Breaks as well as Day Activity services.

To find out more about the range of services we provide please use the links below.

Registered Residential Care Homes and Care Homes with Nursing

Respite Care

End of Life Care

Extra Care Services

Day Services

Discharge to Assess

You can also download Ambient Support Older People Brochure.

 

We want to help you understand social care. Check out The Jargon Buster on our website.

To talk to us about what you need and how we can help, please get in touch.

Our services for older people range from fully supported 24-hour residential care, through to care with nursing, day services, respite care, end of life care and housing with additional care for those who are more independent (often known as Extra Care).

Service users enjoy a cup of tea in the garden of one of our Older People services

To talk to us about what you need and how we can help, please get in touch.

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