COVID Response

Due to the current situation with the Coronavirus most of our corporate offices around the country are unmanned.

Our staff are working remotely during office hours and doing all they can to support our operational services around the country at this difficult time.

This means that the quickest and easiest way to communicate with us is via email. If you have a general query then please email: hello@ambient.org.uk or use our contact form on this website.

If you do wish to talk to us then calls are being re-routed and diverted to our corporate support teams on our Head Office number: 020 8502 3933

We apologise for any inconvenience this may cause you and thank you for your patience.

(4 June 2020)

Ambient Support fully endorse the joint statement from the Relatives & Residents Association and the National Care Forum, endorsed by the Care Provider Alliance, the Care Quality Commission and Skills for Care. Which sets out shared expectations and good practice relating to the importance of clear, open, transparent and regular communications during the COVID-19 crisis between care providers* and the families** of their residents.

Download the full statement here.

As such Ambient Support continues to commit to:

1. Keep family members informed about their own relatives Covid-19 status (suspected or confirmed)

2. Being as open and transparent as possible with family members about the situation in any of our services.

We have kept in touch with family members to update them as to the status of our services in respect of the virus and have provided assurances about the actions we continue to take to minimise risk to those that we support.

Our management teams are in regular contact with family members and are doing their utmost to facilitate regular contact between those we support, and their loved ones, be that via telephone, video conferencing, apps or distanced interactions.

We are ensuring that our social media pages are used as a way of keeping people connected and up to date with the daily life in our services and where appropriate (with consent) video messages.

We acknowledge that we all have a part to play in helping achieve honest and effective communications at this difficult time and would also draw to the attention of family members the asks from us as, originally articulated in the joint statement. Namely that family members:

• Ensure we have their up-do-date contact details

• Inform us promptly of any changes to these contact details

• Agree where possible that a ‘lead contact’ be established in a family, particularly when that family is large or indeed divided, (so there may be need for two lead contacts).

• Letting our services know of your preferred communication method and any other specifics on how best we might contact you.

• Recognise that this is a stressful and anxious time for families, those we support and our Ambient staff teams and that everyone is doing their very best in an unknown and difficult situation.

We will continue to work in the best interest of those that we support and our staff to minimise any risks to them and will always work towards following the latest guidance and best practice in a way that makes sense within our services.

We are open to feedback and suggestions on how we can all continue to work together to keep family members informed and those we support safe and well. If you wish to provide us with any feedback and suggestions on how we might can work together please email us at: hello@ambient.org.uk or use the Contact Us form on this website.

(4 June 2020)

In line with Government guidance, our care and support services across the country closed to all non-essential visitors from 17th March 2020.

With the recent easing of some Government restrictions we are beginning to review ways in which we might facilitate visits from family members to see their loved ones.

This is a complex issue and requires us to carry out full Health & Safety, risk and feasibility assessments and will be dependent on the type of service we operate, the environment we are operating in, the accessibility to open space, client group and staff resources.

There are a number of general principals which we will work within to facilitate visits. These are:

• Visits may be able to go ahead in gardens / outdoor spaces subject to weather conditions.
• There will be no access granted to the building for visitors including any need to use a toilet.
• Visits will be time-limited to 30 minutes per visit and will need to be arranged in advance with the management team at the service.
• Appropriate PPE should be worn.
• Social distancing measures must be adhered to for the whole of the visit.
• Visits will only be permitted if the service is COVID free (i.e. at least 14 days since any resident / tenant first became symptomatic.)
• There will be a limit on the number of people in the visiting party with a maximum of 2 people from the same household.
• All visitors must be 16 years +.
• Temperature checks of visitors may be taken before a visit can proceed.
• Arranged visits cannot be guaranteed and may be subject to change.

As the pandemic situation is dynamic and ever changing we will always work within the latest guidance and advice that is provided to us by both the Government and Public Health England. This means that should guidance change at any point we will need to reassess our response to allowing visits to services.

For the latest visitor information for a specific service or site that your family member or loved one is resident/ tenant of please contact the Ambient Management team at the service directly.

(8 June 2020)

Ambient Support is committed to ensuring that we protect the health, safety and wellbeing of both the people the we support and our staff teams.

This means that across our services and offices Ambient staff are following the latest Government and Public Health England (PHE) Guidance to work in ways that ensure we minimise any risks to those we support and our staff during this crisis.

Offices
Our coproate and regional offices are currently closed to visitors and only essential staff access visits are taking place.  Our corporate staff teams have been provided with the equipment and resources which enable them to work from home.

Operational Services
Each of our operational services have a fully site specific COVID 19 Risk Assessment in place.  If you wish to find out more about the specific operating practices at a site or service that a relative or loved one is resident at or receiving support from, then please send an email for the attention of our Health & Safety Manager to: hello@ambient.org.uk We will endeavour to get back to you as quickly as possible.

(8 June 2020)

Download the Ambient Support Protocol for Contractors document.