Easy Read Categories: Making a Complaint

Ambient – Passionate About People

Welcome to Ambient

You can call us on: 020 8502 3933

Or email us at: hello@ambient.org.uk

Speaking up is important.

We want to get things right for you.

We will always listen to you and deal with any complaints you have.

You can tell people about your feedback or complaint. You could talk to:

A family member or friend
A staff member from Ambient, the Team Leader or Manager
A Quality Checker

If you want to make a complaint or feedback to Ambient you can:

Talk to someone
Send a letter or an email
Fill out a form
Draw a picture
Telephone someone

Feedback is about telling people the good things that happen.

It is good to let people know when things are going well.

You can make a complaint if:

You feel angry or sad about something.
Something is happening that you are not happy with.
If someone hurts or upsets you.

A complaint is something that makes you feel unhappy.

Ambient Support have created a video about making complaints, which you can watch here: https://youtu.be/cXgzUvOeg8E

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