A new modern service for a new decade

A Learning Disability service user smiles on a day trip out to the seaside

A new modern service for a new decade.                      

Developing a personalised recovery promoting service.

Working in partnership with Local Authority Commissioners in a London Borough, Ambient’s Mental Health team identified a need to move people on from long-term residential care into a more independent support setting. We wanted to create a solution that would give people more choice and control over their lives.

Measuring success through the 5i values


Together with the local authority, Ambient found a suitable property and worked in conjunction with the landlord, our skilled staff team and the prospective tenants to develop the service and to organise and furnish the house.


Each person was given a supported planning package that included a range of person-centred tools, tailored to meet their individual needs. They were also involved in choosing their own Key Workers.


Each person supported had an Occupational Therapy assessment, which enabled us to identify personal graded goals and evidence-based interventions.


The package included the recovery star as an engagement and goal-setting tool.


Before moving into our Supported Living Service, the people supported had reduced motivation in daily living skills and some presented with self-neglect. All had limited engagement with meaningful activities or structured routine.

We supported people through a range of interventions to: 

  • Manage their wellbeing 
  • Take personal responsibility for managing their tenancy, including managing rent, bills and personal finances
  • Manage their personal space and home environment
  • Connect with the wider community and developing social networks
  • Engage with others and develop meaningful actives and structured routines

 More importantly, those living at the service are now:

  • Developing improved strategies to manage their wellbeing
  • Increasing structure and routine in their daily lives
  • Enjoying more independence with daily living skills
  • Developing increased motivation and confidence
  • Actively participating in their community


The move from long-term high-dependency residential care has enabled the people supported to benefit from a personalised package of care based on their individual needs and goals.

There has also been significant financial benefit for those funding the care, with a cost saving amounting to approximately £600 per week per person:

24-hour residential care – £1,000 per week, per service user

Supported Living Service – £400 per week, per service user based on 21 hours of personalised support per week.

Description of Service:

Shared Housing with personalised hours of support covering 24 hours a day.

No of Service Users:


Previous Support:

Long-term 24-hour residential care


  • Severe and enduring mental health needs
  • Complex needs including substance misuse
  • Reduced skills around daily living
  • Socially isolated
  • Limited engagement with meaningful activities

Positive and trusting relationships have been built with staff to enable people to explore opportunities, engage with new experiences and progress on their journey of recovery towards a more independent life.

Ambient Mental Health
Operations Manager

In my previous placement they did everything for me…. I would not go out as I was too scared. Since moving here I have become more independent and do lots of things for myself with staff support and encouragement. I go out to the shops and do my shopping as I am not scared any more.

Service User

Staff have developed rapport with clients and supported them to have more choice and control over their support and their living environment. They have improved physical and mental wellbeing.

Ambient Occupational
Therapy Assistant

To talk to us about what you need and how we can help, please get in touch.

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