Ambient Launch dynamic new internal communication platform

Following the successful rebrand of Ambient Support in April 2020, it was recognised that the next drive for repositioning and modernisation of the charity was to tackle internal communication and culture. Following a comprehensive tendering process which involved people from all tiers of the organisation, a SaaS (Software as a Service) provider, Workvivo, was chosen and the platform was launched to staff teams in January 2022.

This new digital channel allows for real time communication, sharing of best practice, quick access to Ambient’s documents database and it allows colleagues to create online communities.

One month from launching, Ambient recorded active users and engagement tripling compared with its traditional email and intranet platforms. Results from the first Pulse survey were overwhelming positive, showing that 90% of employees found Workvivo easy to use, 94% said they could access documents more quickly and 94% said they feel more involved with Ambient.

Davina Sellick, Director of Marketing & Communications, said:
“The launch of Workvivo heralds a new era within Ambient Support. For the first time in our history, our teams have a communal area and space within which they are able to share real time news, views and best practice with colleagues from across the charity. The functionality available to us within Workvivo means that in the coming months we will be rolling out a raft of initiatives including livestream broadcasts, pulse surveys and the introduction of a new staff reward and recognition schemes, all within this new platform.

“This initiative sits firmly within our strategy to revolutionise our digital assets and ways of working with those we support and our frontline teams. Additionally, it helps us build upon and strengthen the strong internal culture that already exists within Ambient, solidifying the links to our value set and the very heart of our way of working we call ‘The Ambient Way.’”

Lee Hodgson, Chief Information Officer:
“Workvivo is as innovative and dynamic an internal communication platform as I have ever come across and the benefits it will provide Ambient Support are immediate. Workvivo will form the gateway to our digital estate, making accessing our other systems simple and intuitive for all our teams.

“Workvivo was the first step towards modernising our technology capabilities, and will be followed closely by our finance system and the introduction of our newly procured enterprise care and support system.”

Feedback from Ambient employees includes:
“Everything I need for work is all in one place.”

“It is nice to see that we are capturing good things about what we do.”

“I think it’s a really positive tool that will have an enormous impact on the staff teams. Great Job!”

John Goulding, CEO of Workvivo, said:
“We are delighted to be chosen as Ambient’s internal communications platform as the company begins to revolutionize their digital assets and how they support their frontline teams.

“At Workvivo we believe the culture of the company is owned by and shaped by everyone, a belief shared by the team at Ambient Support. We’ve seen how having an internal communications platform can bring company values to life and create a real sense of community. This is an exciting time at Ambient as they begin the rollout of a number of employee engagement initiatives and we are excited to be chosen as the gateway to Ambient’s digital estate.”