What’s happening at Ambient

This page is assigned to respond to the many issues surrounding the COVID 19 outbreak and Ambient Support’s response to this.

It will be updated and amended as these issues present and as guidance and polices change, so we would ask that you continue to check back with us for the latest information.

To talk to us about what you need and how we can help, please get in touch.

Ambient Support is part of the Amazon Smile programme.

Amazon Smile is a website operated by Amazon that lets customers enjoy the same wide selection of products and convenient shopping features as on The difference is that when customers shop through the URL, Amazon will donate 0.5% of the net purchase price (excluding VAT, returns and shipping fees) of eligible purchases to the charitable organisation selected by customers.

The more people that choose Ambient Support through the Smile programme as their chosen cause, the more money will be donated to the charity from Amazon – it’s that simple.

Ambient intends to monitor the amount of monies this programme raises, and in 9-12 months, the intention is to open a grant programme. This will allow staff to access any donations to purchase treats, activities and  resources that bring a wealth of smiles to the faces of the people that Ambient Support.

To take part in Amazon Smile and to nominate Ambient Support as your chosen cause, simply visit:

To talk to us about what you need and how we can help, please get in touch.

The work of Ambient Support is governed and overseen by the Board of Trustees.

Trustees are recruited from communities in which Ambient Support operates and they bring with them specialist knowledge of running businesses, charities. Some have direct experience and understanding Health & Social Care having previously worked in the sector.

Trustees govern the charity by setting the strategic direction and business plan; they meet regularly as a Board and through various sub committees.

To find out more about our Board of Trustees expand on the names below.

To talk to us about what you need and how we can help, please get in touch.

Help us to learn and improve our services

Anyone may make a suggestion or complaint about Ambient Support.

We aim to offer a high standard of service in all that we do. Telling us your suggestions or complaints will help us to learn and then improve the services that we provide.

Suggestions or complaints may be made verbally or in writing to us.

If you feel comfortable, you should first discuss your thoughts with a member of the Ambient Support staff team. They will probably be able to address any suggestions or concerns that you have.

If you do not feel able to speak to a staff member then you may complete a copy of our complaints form and return it to us at our head office in Woodford Green, Essex.

You can also email us at: (please ensure that you provide us with all your contact details so we can get back to you) or call us on 020 8502 3933.

  • We aim to process all suggestions and complaints as quickly as possible.
  • We will thoroughly investigate your query and provide a full response to you within 28 days.
  • If appropriate, Ambient Support will appoint someone independent to investigate your concerns.
  • We will always keep you informed about the progress of your suggestion or complaint and let you know the outcomes from any investigation.
  • We will always seek to find a satisfactory outcome.

Download a copy of our:
Complaint and Feedback Form.

Download an:
Easy Read version of our Complaint and Feedback Form.

View this page in Easy Read.

To talk to us about what you need and how we can help, please get in touch.

Ambient Support takes positive action regarding the employment, retention, training and career development of employees with disabilities.

All employees of Ambient Support are expected to treat disabled colleagues with the same dignity and respect as their non-disabled colleagues.

Any form of harassment or discrimination towards a member of staff with a disability will be taken very seriously at Ambient Support and could be looked upon as possible grounds for disciplinary action.

Disability user symbol

Ambient Support recognises the Disability User Symbol and agrees to comply with the five commitments of the Disability User symbol. Consequently, Ambient Support will:

  • Seek to ensure there is a mechanism in place to discuss at any time, but at least once a year, with disabled employees what can be done to make sure they can develop and use their abilities.
  • If an employee develops a disability, make every effort to help them stay in employment.
  • Act to ensure that all employees develop the appropriate level of disability awareness needed to make these commitments work.
  • Each year to review the five commitments and what has been achieved, plan ways to improve on them and let employees and Jobcentre Plus know about progress and future plans.

The Five Commitments are: 

  • Ensure recruitment processes are inclusive and accessible
  • Communicate and promote vacancies
  • Offer an interview to disabled people
  • Anticipate and provide all reasonable adjustments as required
  • Support any existing employee who acquires a disability or long-term health condition, enabling them to stay in work.

Recruitment and selection

All disabled applicants who meet the minimum criteria for a job vacancy will be granted an interview and we will consider them based on their abilities. Ambient Support will work with Government backed support schemes through Job Centres and Learn Direct to facilitate the employment of those who are long term unemployed and have a disability.

Training for selection panels at Ambient Support will cover the requirements of the Equality Act 2010 and Disability User Symbol.

Consideration will be given to any reasonable adjustments which may be necessary and appropriate at the interview stage, including those which allow the use of technology which would assist the interview process.

Current and new employees

Ambient Support will make any reasonable adjustments to the workplace and to employment arrangements to ensure that a disabled person is not at any disadvantage when compared to a non-disabled person. Ambient Support will make any reasonable changes which may include altering working hours, furniture and access to equipment and additional training. This list is not exhaustive, however, and other adjustments will be considered if necessary.

Support will be given on an ongoing basis with regular assessments of whether an individual needs are being met. Disabled staff will have the same access to training and development as non-disabled staff. Where appropriate, specialist training will be made available to allow staff to develop their skills and exploit all career opportunities available. Venues and methods used will also be appropriate for someone with a disability. When an existing Ambient Support employee becomes disabled, the company will take all reasonable steps to facilitate their continued employment.

Disability support scheme

Staff at Ambient Support who have a disability (as defined under the Equality Act) have the opportunity to see ongoing support under the Ambient Support Disability Support Scheme for staff. Eligible staff can apply to the scheme which works with the individual to identify:

  • The nature and extent of the disability (if not already known).
  • The type and nature of reasonable additional support that may be required (e.g. additional equipment or changes in working practices).
  • Any specific development opportunities that might be put in place to enable disabled employees to more fully utilise their abilities and skills.
  • Any communication or action required in terms of the individuals working relationship with their staff team.
  • Set regular review dates with local management and an HR representative.

Monitoring and review

Monitoring of staff who have a disability as defined under the Equality Act will take place by means of inviting staff to identify that they have a disability and what the disability is once they have been appointed. The information will be kept in confidence in the HR information system which assists with reviewing the employment of disabled people. Reports will be made to the Board on a regular basis as part of an overall report on Diversity Management within the Ambient Support Group.

To talk to us about what you need and how we can help, please get in touch.

Supporting your business to meet its Corporate Social Responsibility

Developing your organisation’s Corporate Social Responsibility (CSR) should not be just a paper exercise. Actually meeting your company’s objectives for CSR can have real and tangible benefits to your business. It can:

  • Help you develop your employees.
  • Boost innovation and fire enthusiasm.
  • Help you attract and retain staff.
  • Increase your reputation and consolidate trust.

At Ambient Support we can help you meet and exceed your CSR objectives through:

  • Real and innovative chances for your staff to get involved.
  • Training and development support for your employees and management teams.
  • Awareness and understanding of techniques to develop resilience.
  • The development of strategies and policies to help manage stress in the workplace.
  • Supporting staff fundraising activities or payroll giving.
  • Offering staff volunteering opportunities, providing them with learning and development opportunities.

Partnering with Ambient Support can enhance your brand values and help you in the delivery of Corporate Social Responsibility.

Call us on 020 8502 3933 to discuss how we can work together.

To talk to us about what you need and how we can help, please get in touch.

Registered Charity Status

Ambient Support is a charitable company limited by guarantee registered with the Registrar of Companies and the Charity Commission. Our registration numbers are as follows:

Registered company number: 07211819
Registered charity number: 1135353

Ambient Support is registered, and therefore licensed to provide services, by the Care Quality Commission (Provider ID: 1-102643235). We are governed by a Board of Trustees who have a wide range of professional backgrounds and act in a voluntary capacity.

Public Benefit

Ambient Support work with beneficiaries who are defined by the consequences of old age, disability and illness. There is no condition of membership to receive services from Ambient Support and eligibility is related to the levels of care and support required in addition to availability of beds/space or staff.

Many people Ambient Support provide services to are likely to be low-income earners whose care and support is funded through statutory agencies either through individual or group funding arrangements. Ambient Support has a policy of limiting the number of people who are able to meet the full cost of their care and support. Trustees place no discretionary restriction on eligibility or access to services, and so the principles of the public benefit requirements placed on the charity are met and are reviewed annually by the trustees.

Amber Housing is not a registered charity so is not obliged to make a formal public benefit statement. However, it works with the disadvantaged providing affordable housing solutions, and would meet the requirements of the Charity Commission on public benefit.

Company Statements

Ambient Support – Slavery and Human Trafficking Statement

Ambient Support – Gender Pay Gap Monitoring Statement (2018)

Ambient Support – Gender Pay Gap Monitoring Statement (2019)

To talk to us about what you need and how we can help, please get in touch.

Quality and Service Excellence

Our aim is to ensure we deliver the highest quality of service for our beneficiaries, be a provider of choice to our sector partners and deliver services that are good value for those who purchase or commission our services.

A strategy for improvement

We have developed a clear strategy for how we will improve the quality of our services. Through implementation of this strategy we aim to:

  • Ensure that the experience of the individual being supported is the best that it can be, making Ambient Support the provider of choice.
  • Deliver against the quality and safety standards identified by national regulators and local commissioners of services.
  • Develop integrated services, ensuring that we provide the right care, in the right place, at the right time.
  • Ensure that we are proactive in preventing errors and learn from mistakes.
  • Ensure the best value for the people we support within the resources available.
  • Support staff in their training and development to ensure that they are equipped to deliver high quality care.
  • Provide evidence of robust governance mechanisms to identify issues of concern, ensure lessons are learnt, and action taken to continuously improve quality.
  • Ensure the findings and recommendations from national reports are fully acted upon throughout Ambient Support.
  • Implement national guidance as appropriate and monitor compliance.
  • Implement a real-time reporting system for all incidents, alerts and near misses, so that learning can take place as quickly as possible and be shared across the whole organisation.

Ambient Support is accredited by several quality and safety organisations and involved in a number of other initiatives in this area:

  • National Care Forum Quality First
  • Think Local Act Personal
  • Driving Up Quality Code
  • Contractors Health & Safety (CHAS)

Ambient Support is also a member of the following organisations:

  • National Care Forum (NCF)
  • Voluntary Organisations Disability Group (VODG)
  • Housing & Support Alliance (H&SA) In Control

Driving Up Quality

Organisations who provide support for people with learning disabilities have signed up to an initiative called the Driving Up Quality Code, to ensure they aim beyond minimum standards to improve the lives of people in their care. The Driving Up Quality Alliance, which is provider-led, has taken action and developed the code in response to the abuse of people with learning disabilities at Winterbourne View Care Home in 2011, to ensure this can never happen again.

The Driving Up Quality Code has been developed by members of the Driving Up Quality Alliance, a steering group of representatives from provider organisations chaired by the Housing and Support Alliance, and has led on the work with support from: the Care Quality Commission, the Department of Health, the Association of Directors of Adults Social Services, the Challenging Behaviour Foundation and NHS England.

The Driving Up Quality Code sets out 5 key areas that indicate the practices of a good organisation:

  • Support is focused on the person.
  • The person is supported to have an ordinary and meaningful life.
  • Care and support focuses on people being happy and having a good quality of life.
  • A good culture is important to the organisation.
  • Managers and board members lead and run the organisation well.

To talk to us about what you need and how we can help, please get in touch.

Providing Housing Management Services for over a decade
Amber Housing

Amber Housing are a wholly owned, not-for-profit subsidiary
of Ambient Support. They have been providing quality housing management, property development and other housing related services for over a decade.

Amber are proud of the solid base of professionalism and expertise that they bring to the services that are offered and have won awards that demonstrate their ability to deliver the highest quality of service to the organisations they work with and people they support.

Amber Housing own and manage on behalf of housing providers for older adults, adults with a learning disability and/or mental health needs.

Their work is overseen by a governing body of Board Members who:

  • Guide the strategic direction the company takes.
  • Ensure the 5i values are upheld.
  • Oversee the delivery of services to ensure they continue to provide quality, cost-effective services to the organisations they work with.
  • Deliver services that are sensitive and responsive to the needs of the tenants they support.

To find out more about Amber Housing and the services they provide, visit their website,

To talk to us about what you need and how we can help, please get in touch.

Disability Confident logo
Mindful Employer logo
Driving up Quality logo
Bild Logo
Stonwall logo
Fundraising Regulator logo
Chas Logo