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What’s happening at Ambient

Ambient has a team of Quality Checkers who are trained to monitor the quality of our services.

They have expert understanding of mental health because they either receive support themselves, or have family members who do.

Quality Checkers want to make things better for other people that receive  support from us.

They find out what people think by getting to know the people that use the services we provide. They might choose to:

  • Talk with people on the telephone
  • Talk to people in the service they receive support in or in their own home
  • Talk to people somewhere else where they would be happy to meet
  • Talk to someone who knows a person well with their permission

Quality Checkers ask questions but more importantly they listen to people.  They may ask people
questions about:

  • Where they live
  • How they are supported
  • How things could be better

The team of Quality Checkers make sure they communicate with people clearly and in a way that suits them and only people that tell us they want to help will be spoken to.

The feedback Quality Checkers are given is written up into reports and fed back to the Ambient management team, so that things can be improved for the better.

Download a leaflet about the mental health Quality Checkers

To talk to us about what you need and how we can help, please get in touch.

Corona virus updates

COVID 19 Statement

Effective 17 March 2020, in line with Government guidance, our care and support services across the country will be closed to all non-essential visitors.

Find out more

Reducing the stigma and isolation of mental ill health

Ambient’s Community Engagement & Inclusion Services add flavour and colour to people’s lives, helping to reduce the stigma and isolation of mental ill health.

The projects are an incredibly important part of our offering, and allow people to participate in meaningful and enjoyable activities, often together with friends and family, to boost confidence and to help build social and support networks. People who take part can expect to: 

  • Learn new skills and access training opportunities where appropriate.
  • Build social networks and decrease feeling of social isolation.
  • Have their voice heard and help to shape and plan the delivery of Ambient’s mental health services.
  • Gain support to join, or even start, a service user-led group.

Current projects include:

The Ambient Creative Arts Project

A creative arts project that allows people to explore their potential and creativity the medium of ceramics.

The Ambient Horticultural Project

A horticulture project that supports wellbeing by involving people in the delivery of gardening services across South East London.  Service users learn gardening and horticulture skills, which can assist them in returning to work or gaining future employment.

Singing for Wellbeing

We partner with Harmony, a Bromley-based ‘singing for wellbeing’ group – open to people who use mental health services, their family and friends.

To talk to us about what you need and how we can help, please get in touch.

The aim of our Floating Support service is to ensure that people live as independently as possible in their community.

Through our Floating Support services, we provide assistance commissioned by a local authority or paid through Personal Budgets to a number of people living with mental health need.

Floating Support in the community

We offer floating support to people living in the community to help improve their mental and emotional wellbeing, and to address associated difficulties such as substance misuse, social isolation, homelessness and family breakdowns. It is our aim that people who use our services:

  • Have more choice, responsibility and control over their lives.
  • Increase their confidence and independence.
  • Gain a better understanding of their own recovery and coping strategies for managing their wellbeing.
  • Know more about the opportunities available to them in the wider community.
  • Enjoy a valued social role and the opportunity to contribute and have a say in the services provided.
  • Are aware of the various community facilities and activities and are encouraged to participate.

Floating Support Services are delivered by Support Time and Recovery (STR) Workers who are available from 7am to 10pm, 365 days a year. They provide:

  • Short-term intervention and signposting
  • Intensive and higher level support
  • Optional on-call service available

Search our mental health services to find support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

Welcome to Ambient

How we became Ambient

Formerly known as Heritage Care and Community Options, Ambient Support is the amalgamation of 25 years’ of experience supporting older people, people with a learning disability, and people with mental health need.

Find out more

Independent living in shared properties

We have a range of projects that provide people with independent living in shared houses. Many of the properties within our Shared Housing services are also managed by our Housing Management partner, Amber Housing.

This means tenants benefit from a joined-up approach with colleagues that have expert knowledge of how to help people manage their tenancy’s whilst living with mental health needs.

Search our mental health services to find the support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

Supporting people to live independently

Our Supported Living projects can provide person-centred support 24 hours a day, 365 days a year. The expectation is that people will move on from these services within 2 years.

Support is needs-led and can be increased and decreased as required.

When people move on, we may continue to support them on their recovery and wellbeing journey through our Shared Housing or Community Support Services.

Search our mental health services to find support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

A range of registered care homes providing specific models of support

We work with people in a number of different ways to offer:

Intensive Rehabilitation and Recovery

For people who have severe and enduring mental health problems and complex needs, including dual diagnosis (mental health and concurrent alcohol and/or substance use needs).

Continuing Rehabilitation and Recovery

Continuing support for people with severe and enduring mental health problems and complex needs, including dual diagnosis.

Continuing Rehabilitation and Recovery Supporting Older Adults

Working with older adults where moving on is not a specification of the service. But clients are encouraged and supported to do so if they can.

Search our mental health services to find support that’s right for you.

78 Croydon Road, Penge, London - Ambient Support

To talk to us about what you need and how we can help, please get in touch.

A range of community based specialist accommodation

Our accommodation-based services are a vital part of helping us support people to manage their mental wellbeing and live meaningful lives in the community. It is our aim that people who use our services:

  • Have more choice, responsibility and control over their lives.
  • Increase their confidence and independence.
  • Gain a better understanding of their own recovery and coping strategies for managing their wellbeing.
  • Know more about the opportunities available to them in the wider community.
  • Enjoy a valued social role and the opportunity to contribute, have a say and be involved in the services provided.

Search our mental health services to find support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

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