Ambient has a team of Quality Checkers who are trained to monitor the quality of our services.They have expert understanding of mental health because they either receive support themselves, or have family members who do.Quality Checkers want to make things better for other people that receive support from us.They find out what people think by getting to know the people that use the services we provide. They might choose to:Talk with people on the telephoneTalk to people in the service they receive support in or in their own homeTalk to people somewhere else where they would be happy to meetTalk to someone who knows a person well with their permissionQuality Checkers ask questions but more importantly they listen to people. They may ask people questions about:Where they liveHow they are supportedHow things could be betterThe team of Quality Checkers make sure they communicate with people clearly and in a way that suits them and only people that tell us they want to help will be spoken to.The feedback Quality Checkers are given is written up into reports and fed back to the Ambient management team, so that things can be improved for the better.Download a leaflet on our Mental Health Quality CheckersTo talk to us about what you need and how we can help, please get in touch. 020 8313 9725 hello@ambient.org.uk
COVID 19 StatementEffective 17 March 2020, in line with Government guidance, our care and support services across the country will be closed to all non-essential visitors. Find out more
Reducing the stigma and isolation of mental ill healthAmbient’s Community Engagement & Inclusion Services add fulfilment, connection and creativity to people’s lives, helping to reduce the stigma and isolation of mental ill health.The projects are an incredibly important part of our offering, and allow people to participate in meaningful and enjoyable activities, often together with friends and family, to boost confidence and to help build social and support networks. Current projects are:Credo – The Ambient Creative Arts ProjectA creative arts project that allows people to explore their potential and creativity the medium of ceramics.Branching Out – The Ambient Horticultural ProjectA horticulture project that supports wellbeing by involving people in the delivery of gardening services across South East London. Volunteers learn gardening and horticulture skills, which can assist them in returning to work or gaining future employment.People who take part in our Community Engagement & Inclusion projects can expect to: Learn new skills and access training opportunities where appropriate.Build social networks and decrease feeling of social isolation.Have their voice heard and help to shape and plan the delivery of Ambient’s mental health services.Gain support to join, or even start, a service user-led group. We want to help you understand social care. Check out The Jargon Buster on our website. To talk to us about what you need and how we can help, please get in touch. 020 8313 9725 hello@ambient.org.uk
The aim of our floating support services are to ensure that people live as independently as possible in their community.Through these services, we provide assistance commissioned by a local authority or paid through Personal Budgets to a number of people living with mental health need.Floating support in the communityWe offer floating support to people living in the community to help improve their mental and emotional wellbeing, and to address associated difficulties such as substance misuse, social isolation, homelessness and family breakdowns. It is our aim that people who use our services: Have more choice, responsibility and control over their lives.Increase their confidence and independence.Gain a better understanding of their own recovery and coping strategies for managing their wellbeing.Know more about the opportunities available to them in the wider community.Enjoy a valued social role and the opportunity to contribute and have a say in the services provided.Are aware of the various community facilities and activities and are encouraged to participate.Floating support services are delivered by Support Time and Recovery (STR) Workers who are available from 7am to 10pm, 365 days a year. They provide:Short-term intervention and signpostingIntensive and higher level supportOptional on-call service availableSearch our mental health services to find support that’s right for you. We want to help you understand social care. Check out The Jargon Buster on our website. To talk to us about what you need and how we can help, please get in touch. 020 8313 9725 hello@ambient.org.uk
Ambient’s Creative Arts Project wins Creative Arts AwardBack in November, the project team attended an interview at the Markel offices to discuss their 3rd Sector Care Awards nomination. Find out more
How we became AmbientFormerly known as Heritage Care and Community Options, Ambient Support is the amalgamation of 25 years’ of experience supporting older people, people with a learning disability, and people with mental health need. Find out more
Independent living in shared propertiesWe have a range of projects that provide people with independent living in shared houses. Many of the properties within our Shared Housing services are also managed by our Housing Management partner, Amber Housing. This means tenants benefit from a joined-up approach with colleagues that have expert knowledge of how to help people manage their tenancy’s whilst living with mental health needs.Search our mental health services to find the support that’s right for you. We want to help you understand social care. Check out The Jargon Buster on our website. To talk to us about what you need and how we can help, please get in touch. 020 8313 9725 hello@ambient.org.uk
Supporting people to live independentlyOur Supported Living projects can provide person-centred support 24 hours a day, 365 days a year. The expectation is that people will move on from these services within 2 years. Support is needs-led and can be increased and decreased as required.When people move on, we may continue to support them on their recovery and wellbeing journey through our Shared Housing or Community Engagement & Inclusion Services.Search our mental health services to find support that’s right for you. We want to help you understand social care. Check out The Jargon Buster on our website. To talk to us about what you need and how we can help, please get in touch. 020 8313 9725 hello@ambient.org.uk
A range of registered care homes providing specific models of supportWe work with people in a number of different ways to offer:Intensive Rehabilitation and Recovery For people who have severe and enduring mental health problems and complex needs, including dual diagnosis (mental health and concurrent alcohol and/or substance use needs).Continuing Rehabilitation and Recovery Continuing support for people with severe and enduring mental health problems and complex needs, including dual diagnosis.Continuing Rehabilitation and Recovery Supporting Older Adults Working with older adults where moving on is not a specification of the service. But clients are encouraged and supported to do so if they can.Search our mental health services to find support that’s right for you. We want to help you understand social care. Check out The Jargon Buster on our website. To talk to us about what you need and how we can help, please get in touch. 020 8313 9725 hello@ambient.org.uk
A range of community based specialist accommodationOur accommodation-based services are a vital part of helping us support people to manage their mental wellbeing and live meaningful lives in the community. It is our aim that people who use our services:Have more choice, responsibility and control over their lives.Increase their confidence and independence.Gain a better understanding of their own recovery and coping strategies for managing their wellbeing.Know more about the opportunities available to them in the wider community.Enjoy a valued social role and the opportunity to contribute, have a say and be involved in the services provided.Search our mental health services to find support that’s right for you. We want to help you understand social care. Check out The Jargon Buster on our website. To talk to us about what you need and how we can help, please get in touch. 020 8313 9725 hello@ambient.org.uk
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