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Corona virus updates

COVID 19 Statement

Effective 17 March 2020, in line with Government guidance, our care and support services across the country will be closed to all non-essential visitors.

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Supporting people to leave a hospital setting

Ambient has the capability to provide commissioned Discharge to Assess services offering individual support to people who have just left hospital, either in our residential care homes.

Discharge to Assess services may also be delivered in self-contained extra care apartments where we can assess people in a real home environment.

Support needs and progress are carefully monitored to assess and maximise people’s ability to return to their own homes, or if this is not possible, to move on to more suitable accommodation.

Search our older people’s services to find support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

A great chance to socialise and have some fun!

Many of our care settings act as hubs for day centre and activity day services, where day guests can join in with a host of events.

It’s a great chance for people to make new friends or meet up with old ones in a friendly and supportive environment.

As well as socialising, guests can enjoy some gentle exercise to improve mobility, flexibility and general wellbeing.

There are even opportunities to learn new skills and explore creativity with arts, crafts and music sessions.

Search our older people’s services to find support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

Independent living with a little extra support when required

Ambient offers housing and extra care services for older people who can live independently but may need a few hours of care and support each week. Extra Care provides:

  • Self-contained accommodation designed to offer independence and safety
  • Planned care and support in a person’s own home
  • 24-hour scheduled care and domestic support and alarm system
  • Help to arrange assisted technologies for frail or disabled residents
  • Onsite staff who provide individual assessed care
  • Communal facilities and social activities

Residents who live in our extra care apartments can apply for support via local adult social care services or may pay privately.

The apartments are developed in partnership with a housing association which acts as landlord, while Ambient provides the required day-to-day care and support to people.

Search our older people’s services to find support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

Treating people with the utmost respect and dignity

Ambient’s staff teams in our older adult services are especially skilled in supporting both the individual and their families through end of life care. 

They are experienced in providing the best end of life support, helping people live as comfortably as possible during the last weeks or months of their lives.

We work closely with each resident, their families and health care professionals to develop a plan of care that reflects their wishes and preferences, and ensures they are treated with the utmost dignity and respect.

We are also highly skilled in supporting the families and friends of those we care for through this difficult time.

Search our older people’s services to find support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

Providing respite care secure in the knowledge your loved one is well cared for

Families and carers of older people need to be able to enjoy a break now and then, knowing that those they look after will be safe and well cared for while they are away.

Our staff teams welcome temporary guests into our homes, who can enjoy our facilities, activities and events alongside our permanent residents.

Many return as regular visitors and come back time and time again to visit us.

Search our older people’s services to find support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

A warm welcome awaits all new residents

Making the transition from independent living into a care setting can be unsettling – both for residents and for their families. To make it as easy as possible for everyone, our professionally trained staff are there to offer their support 24 hours a day, 7 days a week.

  • Our care homes are warm and welcoming, a ‘home away from home’
  • Rooms are en-suite and can be personalised to help resident feel more comfortable
  • Privacy is assured
  • Residents enjoy a wide variety of in-house activities, exercise classes and day trips
  • Rooms are available for couples

Living with dementia and Alzheimer’s

Some of our homes are especially suited to caring for people living with dementia and Alzheimer’s. The staff in these homes are trained to levels 2 and 3 in Regulated Quality Framework (RQF) standards in Dementia Care & Awareness.  Our teams also offer training, advice and support to friends and family of residents living with these conditions.

Search our older people’s services to find support that’s right for you.

To talk to us about what you need and how we can help, please get in touch.

Ambient Support understands that choosing to move into a care home or looking for a care setting for a loved one is a difficult time for all concerned.

It is important that people are given all the facts and understand exactly what choices they have.

We encourage anyone looking for care for themselves or a family member, to take the time to visit our homes to see if they are the right setting and can provide the care and support that is needed.

Our aim is always to be open and transparent with people about exactly what the fees they pay will include and the terms under which they become a resident with us.

Download a copy of our Terms of Residency for Private Payers.

Find out more about our care homes and pricing for each home by searching for an older peoples service.

We look forward to welcoming you to a visit at one of our homes very soon.

To talk to us about what you need and how we can help, please get in touch.

We are determined that all of Ambient’s services are the very best they can be, delivered in the most effective way possible.

We measure the impact that we have on the people that use our services, the wider community in which services are delivered and the staff teams that deliver them.

As part of our commitment to quality we capture these impacts in a variety of ways:

  • An annual Service User Survey
  • Comprehensive audit visits to all our services
  • Client case studies
  • An annual Staff Satisfaction Survey
  • A continuous open complaints, suggestions and feedback procedure in all services

Armed with comprehensive feedback we pro-actively adapt and develop our services in direct response to the needs of the people that work within them or receive support from them. We are also keen to initiate more formal co-production opportunities so that people who use services can shape how the charity will look in the future.

Ambient has a team of Quality Checkers who are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves, or have family members who do. Their feedback is a vital measure of the effectiveness of our services.

Involvement is equally important. Every person who engages with us has the chance to participate in their care in a way that makes sense to them. Our Involvement Strategy is based on direct feedback from the people using our services. It outlines:

  • What people have told us they wish to be involved and have a say in
  • How they would like to have their say
  • What would make it easier for them to do so
  • What the plan is and how we can be sure it works

Learn more about how involvement and co-production is part of The Ambient Way.

To talk to us about what you need and how we can help, please get in touch.

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