COVID 19 Statement Effective 17 March 2020, in line with Government guidance, our care and support services across the country will be closed to all non-essential visitors. Find out more
Ambient has a team of Quality Checkers who are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves, or have family members who do. Meet two of our Quality Checkers and find out about the great work they do by watching this short film. Download our Easy Read leaflet about the Quality Checkers To talk to us about what you need and how we can help, please get in touch. 020 8502 3933 hello@ambient.org.uk
A range of services on a short term basis Everyone enjoys a short break or a day out from time to time. At Ambient, we have a range of services to provide care and support on a short-term basis for people with learning disabilities, including those with complex needs and physical disabilities. When people join us for a break – even if it’s just for a day – there are plenty of fun and stimulating activities for them to choose from. And family and carers can be sure that those they look after are safe and well cared for. Flexible Residential Short Breaks from a single night to a couple of weeks Themed Residential Weekend or Week-long Breaks for younger or older people, with events and activities to suit Accompanying Support support for people to go on holiday independently Outreach Services supporting people in their own homes or out and about Educational Support for people to attend college, further education, or training to develop new skills Drop-in Day/Evening Services offering a varied programme of activities, craft sessions, sports and day trips Search our learning disability services to find the support that’s right for you. To talk to us about what you need and how we can help, please get in touch. 020 8502 3933 hello@ambient.org.uk
Providing specialist residential care When a higher level of care is needed, we can offer support in one of our residential care homes, which are still very much part of the local community. We can also provide specialist nursing care for those who have complex health needs as well as learning difficulties. We make sure that each person we support, and their family, are involved in creating a support plan tailored to help them achieve their individual goals and ambitions. Often people will move on from our registered homes into more independent Supported Living settings. Ambient is an active supporter of the NHS STOMP Programme and aim to help reduce the use of psychotropic medication for people with learning disabilities and/or autism. Search our learning disability services to find the support that’s right for you. To talk to us about what you need and how we can help, please get in touch. 020 8502 3933 hello@ambient.org.uk
We help young people increase their independence, self-care and daily living skills The transition into adulthood for a young person with a learning disability is a big step – and one of our specialist areas. We help each young person find accommodation that meets their individual needs and tailor our services around them as they move into adulthood. Using a range of support strategies, we help young people increase their independence, self-care and daily living skills. We work with them to build self-esteem and confidence so that they have more choice and control over their own lives, as well as helping them fulfil goals and aspirations. Search our learning disability services to find the support that’s right for you. To talk to us about what you need and how we can help, please get in touch. 020 8502 3933 hello@ambient.org.uk
Enabling people to live independently Our supported living services enable people to live as independently as possible in a home of their own. This usually means a small group sharing a house with their own secure tenancy and support tailored to meet their individual needs. One of our priorities is to make sure each person we support is matched with staff they can relate to, so we involve them in the selection process in a way they feel comfortable. This ranges from being part of a recruitment panel to meeting potential staff over a coffee in an informal environment. Search our learning disability services to find the support that’s right for you. To talk to us about what you need and how we can help, please get in touch. 020 8502 3933 hello@ambient.org.uk
Service users ‘Get Connected’ in Grantham People that use our Learning Disability services across the Midlands and their support workers recently came together at the Guildhall, in Grantham, for a ‘Get Connected’ event. Find out more
How we became Ambient Formerly known as Heritage Care and Community Options, Ambient Support is the amalgamation of 25 years’ of experience supporting older people, people with a learning disability, and people with mental health need. Find out more
Watch our short animation that explains what Personal Budgeting is and how Ambient Support can help you manage an Individual Service Fund or Direct Payment. View this page in Easy Read. If you have any questions or queries about Personal Budgeting, simply call us on: 020 8502 3933, or email: hello@ambient.org.uk Download a Personal Budgeting leaflet Learning Disability Services: London & SE | ISF London & SE | ISF Easy Read Lincolnshire & Midlands | Direct Payments Lincolnshire & Midlands | Direct Payments Easy Read To talk to us about what you need and how we can help, please get in touch. 020 8502 3933 hello@ambient.org.uk
We are determined that all of Ambient’s services are the very best they can be, delivered in the most effective way possible. We measure the impact that we have on the people that use our services, the wider community in which services are delivered and the staff teams that deliver them. As part of our commitment to quality we capture these impacts in a variety of ways: An annual Service User Survey Comprehensive audit visits to all our services Client case studies An annual Staff Satisfaction Survey A continuous open complaints, suggestions and feedback procedure in all services Armed with comprehensive feedback we pro-actively adapt and develop our services in direct response to the needs of the people that work within them or receive support from them. We are also keen to initiate more formal co-production opportunities so that people who use services can shape how the charity will look in the future. We have a team of people who use our services called The Ambient Guardians. They work alongside our Quality Team and discuss quality issues affecting our charity, sharing ideas and making sure good practice is embedded across our services. Ambient’s team of Quality Checkers are trained to monitor the quality of our services. They have expert understanding because they either receive support themselves or have family members who do. Their feedback is a vital measure of the effectiveness of our services. Involvement is equally important. Every person who engages with us has the chance to participate in their care in a way that makes sense to them. Our Involvement Strategy is based on direct feedback from the people using our services. It outlines: What people have told us they wish to be involved and have a say in How they would like to have their say What would make it easier for them to do so What the plan is and how we can be sure it works To talk to us about what you need and how we can help, please get in touch. 020 8502 3933 hello@ambient.org.uk
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